I had one of my Super Users provide the following enhancement requests to the new Workspace user interface - she created a video in .mp4 format that I have uploaded as well - open to comments from others, thanks!
Suggestion for new Genesys workspace. It is nice to be able multiple views/reports at one time. However if you dig in further on any of those reports, it no longer has a name at the top that means anything.
Ask:
When you drill down into the report, can the name just stay the original name.
When you drill down into the report, then look at the new info, click back – have the name revert back to what you originally saved it as.
If those are not possible:
Have a Close all Tabs option that closes out so you can start again fresh
Maybe have a "default tabs" setting so when you close everything you can click open defaults to refresh all.
Be able to drag the tabs in a different order
Thank you 😊
#Omni-ChannelDesktop/UserInterface------------------------------
Kyle Horton
SAGE GLOBAL SERVICES LIMITED
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