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  • 1.  ENTER TO WIN - Calling all business users!

    GENESYS
    Posted 11-10-2022 12:29
    Edited by Mitch Hoover 01-04-2023 13:01

    Want to win a free prize!?

    Did you know that by completing Beyond learning courses, you're eligible for a chance to win a prize? Share the highlights from your learning journey with your peers in the community to be entered for a chance to win!

    To enter in this contest, answer the questions below by replying to this thread:

    1. What is your role?
    2. Which Beyond course(s) have you found most valuable for your role?
    3. What was your biggest takeaway? Or what was the most valuable thing you learned?
    4. Have you completed any certifications? And if so, which one(s)?


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    1. Contest runs from Thursday November 10th, 2022 to Thursday December 8th, 2022.
    2. Your post must include a valid answer for each question.
    3. Your post must be in the appropriate contest thread for your respective role. 
    4. Maximum of one entry per subscriber (i.e., only one post will be counted even if you post in multiple threads).
    5. First person to answer this question in their reply wins a Genesys apparel item: How long have you been a Genesys customer?
    _________________________________________________________________________________________________________

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    #Certification
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    Mitch Hoover
    Digital Customer Success Manager
    beyond.genesys.com
    ------------------------------


  • 2.  RE: ENTER TO WIN - Calling all business users!

    Posted 11-12-2022 04:33

    Hi,

    1. What is your role?
      I am a Contact Center Designer & Consultant. We use Genesys for our Clients (Enterprise) and I freelance & provide services to customers. 
    2. Which Beyond course(s) have you found most valuable for your role?
      -Getting to Know Genesys
      -Genesys Cloud Roadmap
      -Contact Center CX Foundations: Essential Knowledge
      -Getting to Know PureConnect
      -PureConnect Dialer
      -Managing and Monitoring PureConnect On-premise Subscription for Partners
      -Genesys Cloud Routing
      -Genesys Predictive Engagement
      -DevCast Tutorial #1 | How to Integrate PureCloud Client Functionality into Any Web App or CRM
      -DevCast Tutorial #2 | How to Set Up and Execute a PureCloud Data Action Before Routing a Call

    3. What was your biggest takeaway? Or what was the most valuable thing you learned?
      I learnt a lot about how Genesys is different from Cisco/Avaya and what additional benefits we have of using Genesys.
      Things that are easier in Genesys and what I can suggest to my customers etc.  
    4. Have you completed any certifications? And if so, which one(s)?
      -Genesys Cloud Certified Partner (CCP)
      -preparing for Genesys Cloud CX Certified Professional


    ------------------------------
    Ashiesh Sharma
    BT plc
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  • 3.  RE: ENTER TO WIN - Calling all business users!

    Posted 11-15-2022 17:42
    1. What is your role?
      1. I am currently a Process Improvement Specialist that will be transitioning into a Cloud Software Partner role at my organization; essentially the business relationship manager between frontline staff and IT, communicating requirements and assisting in applying Genesys Cloud solutions.
    2. Which Beyond course(s) have you found most valuable for your role?
      1. AI BOT Fundamentals
    3. What was your biggest takeaway? Or what was the most valuable thing you learned?
      1. To build Intents, Utterances, Slots, and Slot Types before building BOT Flow, and that Slot Types must be built before Slots
    4. Have you completed any certifications? And if so, which one(s)?
      1. I have not completed any certifications yet, but plan to once I transition to my new role
    5. My organization has been a Genesys customer since 2021, transitioning fully from Avaya/NICE, in the first half of 2022.


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    Nicole Dehn
    AAA Club Alliance Inc.
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  • 4.  RE: ENTER TO WIN - Calling all business users!

    Posted 11-29-2022 12:09
    Hi 
    1. What is your role? Ans: Soultion Consultant
    2.  Which Beyond course(s) have you found most valuable for your role? Ans: Genesys Cloud CX: Contact Center Administration,
      Genesys Cloud CX: Reporting and Analytics
    3. What was your biggest takeaway? Or what was the most valuable thing you learned? Ans:   learned knowledge was useful for the project to complete successfully  
    4. Have you completed any certifications? And if so, which one(s)? Ans: Genesys Cloud Outbound Dialer Certified Specialist, 
      Genesys Cloud Certified Professional


    ------------------------------
    Santhosh Koroth
    InfinIT.cx GmbH
    ------------------------------



  • 5.  RE: ENTER TO WIN - Calling all business users!

    Posted 12-02-2022 14:24
    Hi,

    1. What is your role? Ans: Reporting Analyst. I am helping configure the WFM module, helping configure some aspects of the Quality module (like Topics), helping build Dashboards, training supervisors on how to use Genesys Cloud Views, building Power BI reports and analyzing our contact center data.
    2. Which Beyond course(s) have you found most valuable for your role? Ans: Genesys Cloud Workforce Management and Genesys Cloud Reporting and Analytics.
    3. What was your biggest takeaway? Or what was the most valuable thing you learned? Ans: I learned how to configure WFM, creating forecasts and schedules for different lines of business. I learned how to configure custom Topics in Genesys Cloud. Learning and sharing how to create Dashboards and how to customize Genesys Cloud views has also been very handy.
    4. Have you completed any certifications? And if so, which one(s)? Ans: No, not yet, but it's in my future plans!
    5. How long have you been a Genesys customer? Ans: Questrade has been a Genesys Cloud customer for 6 months.
    Good luck everyone!
    Maria
    Questrade

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    Maria Tejo
    Questrade Inc
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  • 6.  RE: ENTER TO WIN - Calling all business users!

    Posted 12-05-2022 00:21
    Hi Mitch,

    1. What is your role? - I lead our contact center resource planning and reporting teams.
    2. Which Beyond course(s) have you found most valuable for your role? - The Genesys Cloud CX: Architect and Genesys Clud CX: API courses.
    3. What was your biggest takeaway? Or what was the most valuable thing you learned? I am much more confident with call flows.
    4. Have you completed any certifications? And if so, which one(s)?   Genesys Cloud Certified Professional


    ------------------------------
    Bruce Lambert
    Bright Horizons Family Solutions LLC
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  • 7.  RE: ENTER TO WIN - Calling all business users!

    Posted 12-05-2022 00:43
    HI,

    1. What is your role? - Business Systems Officer
    2. Which Beyond course(s) have you found most valuable for your role? - Genesys Cloud CX: Architect/Genesys Cloud CX: Contact Center Administration/Genesys Cloud CX: Reporting and Analytics
    3. What was your biggest takeaway? Or what was the most valuable thing you learned? - The courses are designed in a very interactive and user friendly manner. Be it self study or the instructor led method, both are self sufficient in their own way to make sure that the course is understood easily and properly
    4. Have you completed any certifications? And if so, which one(s)? - Not yet. Currently have just completed the courses. 


    ------------------------------
    Viraj Dhurat
    dnata
    ------------------------------



  • 8.  RE: ENTER TO WIN - Calling all business users!

    Posted 12-05-2022 02:38
    1. What is your role? Business Systems Officer
    1. Which Beyond course(s) have you found most valuable for your role? Genesys Cloud CX: Architect/Genesys Cloud CX: Contact Center Administration/Genesys Cloud CX: Reporting and Analytics
    2. What was your biggest takeaway? Or what was the most valuable thing you learned? The course are explained in very easy and systematic manner be it self study or instructor base, and there are ample of opportunities to schedule yourself for instructor led method.
    3. Have you completed any certifications? And if so, which one(s)? No I am still studying and by Jan 2023 end I will go for Certification inshaALLAH.


    ------------------------------
    Syed Adil Moeen
    dnata
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