Dear Chris & Scott,
Thanks for your suggestion so far.
As I have resolve this issue let me share the update for everyone's reference.
Issue : COM Exception thrown when trying to publish some handlers(handlers are listed in this thread)
Environment: During platform upgrade from CIC2018R1P5 to CIC2022R1P3
Root cause: CIC2022R1P3 Handlers were overwritten by CIC2018R1P5 handlers.
Fix:
1. Overwritten problematic handlers from CIC2022R1P3 repository & published them again.
2. Some handlers have dependencies on toolsteps from specific platform version, hence edited them & replaced the toolsteps from CIC2022R1P3 design palate.
Post these changes, I could publish all these handlers successfully.
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Regards,
Subhash Srivastava Mr
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Original Message:
Sent: 06-13-2022 21:14
From: Subhash Srivastava Mr
Subject: Error In Handler Publishing
Hi Scott,
Thanks for your update.
I have already published all custom handlers & still getting this COM error for following system handlers:
inin.asl.attendant.queue.transfer.ihd
directorms_errorhandlersubr.ihd
directorms_processofferinginteractionsubr.ihd
directorms_processroutedinteractionsubr.ihd
acdprocessinqueuetimeout.ihd
acdqueueitemtimeout.ihd
interactionattendantentrypoint.ihd
system_genericobjectofferingnonsystemqueue.ihd
systemivrworkgroupqueuealert.ihd
systemivrworkgroupqueueemail.ihd
interactionattendantemailentrypoint.ihd
intattdirectprocessing.ihd
acdinitiategenericobject.ihd
intattupdateskills.ihd
Regards,
Subhash Srivastava
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Regards,
Subhash Srivastava Mr
Original Message:
Sent: 06-13-2022 08:45
From: Scott Williams
Subject: Error In Handler Publishing
HI Subhash,
Try to Publish the Customized handlers first and then publish AcdQueItemTimeout.
Thank you,
Scott
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Scott Williams
Missouri Higher Education Loan Authority
Original Message:
Sent: 06-12-2022 20:02
From: Subhash Srivastava Mr
Subject: Error In Handler Publishing
Hi Chris,
Thanks for your response & suggestions.
Actually, I haven't made any changes to said handler and all my customizations are placed in custom handler only.
This error was encountered when i tried to batch publish all the handlers.
Regards,
Subhash Srivastava
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Regards,
Subhash Srivastava Mr
Original Message:
Sent: 06-10-2022 09:58
From: Christopher Becker
Subject: Error In Handler Publishing
Hello Subhash,
I am not familiar with that error, but isnt that a handler that you should not modify? all the default handlers will have another set of handlers that expose the points for customization. My understanding is any modifications should be in the CustomAcdQueItemTimeout not the version you are showing, so you should not need to publish this in designer.
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Christopher Becker
State of Michigan - Oakland County - WRC
Original Message:
Sent: 06-09-2022 01:29
From: Subhash Srivastava Mr
Subject: Error In Handler Publishing
Dear Community Members,
Thanks for your support as always.
Currently I am upgrading PureConnect platform from CIC 2018 R1-P5 to CIC2022 R1-P3 version, which is going well except some Issues at Interaction designer level.
While trying to publish the handlers some of the handlers are throwing error as shown in attached Snapshot..
I have no idea why this error is thrown.
Appreciate if someone can help me to fix the issue.
Regards,
Subhash Srivastava
#AskMeAnything(AMA)
#Handlers
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Regards,
Subhash Srivastava Mr
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