Genesys Cloud - Main

Hello,

I've been examining the conversation details for a case I am looking into and have been seeing a new error code I've not encountered before in relation to failed transfers happening intermittently with a single user (to the best of my knowledge) initiated from a script:

"errorCode": "error.ininedgecontrol.ccxml",

I've not encountered this before and in searching for it, I have only found a reference to a past community post from 2018 in relation to a known event relating to an update that had gone live at the time.  I am not sure if that is at all relevant to the current situation I am encountering it in.

I was hoping someone in the community might be familiar with this error and what it represents.  The naming seems to suggest something happening at the edge level, but beyond that it is rather opaque to me.  Any suggestions of what to look for would be helpful.

Edit:  I got a bit more information from the end user and they shared the following error message which they received paired with it:


This sounds like it will probably need to be a support case, but if anyone has encountered this before, I think the general context would be valuable.

Thanks,

Matt

Hello,

I've been examining the conversation details for a case I am looking into and have been seeing a new error code I've not encountered before in relation to failed transfers happening intermittently with a single user (to the best of my knowledge) initiated from a script:

"errorCode": "error.ininedgecontrol.ccxml",

I've not encountered this before and in searching for it, I have only found a reference to a past community post from 2018 in relation to a known event relating to an update that had gone live at the time.  I am not sure if that is at all relevant to the current situation I am encountering it in.

I was hoping someone in the community might be familiar with this error and what it represents.  The naming seems to suggest something happening at the edge level, but beyond that it is rather opaque to me.  Any suggestions of what to look for would be helpful.

Edit:  I got a bit more information from the end user and they shared the following error message which they received paired with it:


This sounds like it will probably need to be a support case, but if anyone has encountered this before, I think the general context would be valuable.

Thanks,

Matt