Are the WebRTC phones registering to your local edges? It looks like they are connecting to the cloud directly. Try turning on Always use TURN under Media on the phone. Also, make sure the site you are using is set to use the local edge group.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 04-10-2024 19:27
From: Gatoussan Akakpo
Subject: error.ininedgecontrol.connection.station.notReached
Since three day we've been unable to pick up any calls. We have introduced a firewall into our network, but we have carried out the network authorizations on this page https://fr-help.mypurecloud.com/articles/ports-and-services-for-genesys-cloud-clients/ and on this one too. https://fr-help.mypurecloud.com/articles/domains-for-the-firewall-allowlist/
But when the call goes up to the agent, the automatic hang-up doesn't work and neither does the manual hang-up, so the call is transferred from agent to agent with no possibility of being answered. Despite removing the firewall from the network, the problem persists. edge 1 and two are connected to the internet, the external connections are online, but it's impossible to pick up incoming calls or make outgoing calls. Thank you for helping us to find the cause of this problem and to resolve it.
#Telephony
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Gatoussan Akakpo
Exceliam Sarl
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