Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  error.ininedgecontrol.session.inactive

    Posted 06-03-2021 20:27
    No replies, thread closed.
    Hello
    Please help us
    Somebody know what means the error code "error.ininedgecontrol.session.inactive" appear on the Interactions View


    I wish that somebody can help me
    #Telephony

    ------------------------------
    Gladys Galabay
    High Telecommunications Sociedad de Telecomunicaciones Cia. Ltda.
    ------------------------------


  • 2.  RE: error.ininedgecontrol.session.inactive

    Posted 06-03-2021 21:43
    No replies, thread closed.
    Hi Gladys

    My understanding is this is basically situations where the customer ended their call before the Edge (Genesys Cloud) could.  So it's just saying the session that it tried to end was inactive.

    ------------------------------
    Vaun McCarthy
    NTT New Zealand Limited
    ------------------------------

    Original Message


  • 3.  RE: error.ininedgecontrol.session.inactive

    Posted 05-24-2022 18:28
    No replies, thread closed.
    Gladys,

     We posed the same question to GenCare and this was their response "error code  "error.ininedgecontrol.session.inactive" means the user had trouble connecting to the edge which could certainly cause the call to drop and or experience call quality issues. This is usually indicating the user having some sort of network problem or a blip in their network at the time which caused the edge connection issue."

    This is a common issue with our agents in our Baja, Mexico call center. You may want to find out if the internet carrier for the impacted agents has connectivity issues.

    Thank you,

    ------------------------------
    Eric Allen
    Vervent, Inc.
    ------------------------------

    Original Message


Related Content