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  • 1.  Estimated Wait time accuracy report

    Posted 03-29-2022 17:22
    No replies, thread closed.
    In the recent EWT Q&A video it was mentioned that a EWT accuracy reporting tool for internal use was being worked on.

    Just wondering how we would go about getting Genesys to use/run that tool against our data, and provide us with information on how accurate it is in our environment.
    #ArchitectureandDesign
    #Reporting/Analytics
    #Community Videos (TAM, QA, etc.)

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    Anton Vroon
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  • 2.  RE: Estimated Wait time accuracy report

    Posted 04-02-2022 14:24
    No replies, thread closed.
    @Christopher Johnson, do you know about this and if we are going to see it soon?​

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Estimated Wait time accuracy report
    Best Answer

    Posted 04-11-2022 15:02
    No replies, thread closed.
    Hi Anton and Robert, 

    At this point, this is an internal research effort to determine how we can best see EWT accuracy.  We don't have this formally on the roadmap yet and therefore do not have a date for the capability yet.  

    Thank you,

    ------------------------------
    Christopher Johnson
    Genesys - Employees
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    Original Message


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