Weirdbeard65 | 2023-03-03 16:23:11 UTC | #1
Hi, Is there an API endpoint that will evaluate a Schedule Group and return whether it's currently Open / Closed / Holiday / Emergency? I can GET the Group and I can GET the Schedules, but they all have a state of "Active", presumably meaning they are valid. I can't believe we would have to process all that ourselves! ;-) TIA
Eos_Rios | 2023-03-03 16:57:09 UTC | #2
Why do you need an API when there is a action for it?
https://help.mypurecloud.com/articles/evaluate-schedule-group-action/
There is nothing currently but I believe this open idea request covers it - https://genesyscloud.ideas.aha.io/ideas/OP-I-1279
PaulSimpson | 2023-03-03 21:48:09 UTC | #3
Thanks, I have up-voted the idea. Use case pretty much the same as in the idea. We want to use the schedules to control things like Web Page content. IMHO, It's crazy that we use Data Actions to reach the GC API as much as we do - all of that (at least the common stuff) should be built in to Architect / Scripter. The API should be for external access to the system, but I understand that like many goals, it may not be fully realized ;-) The fact that you immediately assumed we wanted to access it from Architect illustrates how ingrained this ludicrous methodology has become! :-O
system | 2023-04-03 21:49:05 UTC | #4
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