Hi,
Is it possible to combine Assign evaluations by evaluators and Assign evaluations by agents simultaneously?
We need 30 evaluations per day in total for 7 queues and 28 agents.
1 queue receives only transferred calls, hence in order to make sure that the correct agents get evaluated, the assign evaluations by agents should be used.
Evaluations by evaluators:
10 evaluations for 3 evaluators = Total of 30 evaluation assignments per day
Evaluations by agents:
28 agents = 28 evaluations per day
How will the policy distribute the evaluations?
Will the total be 58 evaluations or 30 per day?
Regards,
Charis
#QualityManagement------------------------------
Charis Sideridis
Intracom S.A. Telecom Solutions
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