Genesys Cloud - Main

For Evaluations there are 5 statuses:

In progress

In Review

Pending

Retracted

Finished

However, it is not clearly defined anywhere what each of this mean? I know some are self-explanatory but can anyone provide a clear definition for each one?

Thanks,

James

For anyone who's curious I've tested this myself and outlined the statuses below:

Pending - Evaluation created and assigned to evaluator
In Progress - Evaluator has started the evaluation and Saved the form
In Review - Advisor has disputed the score
Retracted - evaluation has been disputed and the evaluation has been rescored (in this case there will be 2 separate evaluations for the same interaction)
Completed - Evaluator has completed the evaluation. The status is the same whether or not the evaluator chooses to release the evaluation to the agent for review. The agent's review does not change the status again unless they dispute the score

For Evaluations there are 5 statuses:

In progress

In Review

Pending

Retracted

Finished

However, it is not clearly defined anywhere what each of this mean? I know some are self-explanatory but can anyone provide a clear definition for each one?

Thanks,

James