Genesys Cloud - Main

 View Only


Discussion Thread View
  • 1.  Evaluator Reporting

    NEW MEMBER
    Posted 29 days ago

    Hello!

    Is there a way to run a report on evaluators, specifically how many evaluations have been assigned to a manager and how many are still outstanding? 


    #Reporting/Analytics

    ------------------------------
    Caitlyn Petrousek
    eFinancial, LLC
    ------------------------------


  • 2.  RE: Evaluator Reporting

    Posted 27 days ago

    Hi! Looks like Admin tab in Performance > Overview (Evaluations) has the needed info. We use it for our Quality Admins to follow up on the evaluators tasks.



    ------------------------------
    Ekaterina Kononova
    Product Specialist | Data, Analytics & Quality Management
    Sweden
    ------------------------------



  • 3.  RE: Evaluator Reporting

    NEW MEMBER
    Posted 27 days ago

    Thank you! I wasn't sure if there was another way to run a report on evaluators without having to manually type in each evaluator you are searching for. Similar to how you would run/export reports for evaluations. 



    ------------------------------
    Caitlyn Petrousek
    eFinancial, LLC
    ------------------------------



  • 4.  RE: Evaluator Reporting

    Posted 23 days ago

    Good Morning  

    One way you could do it is, go to the admin tab, quality admin/evaluators and then select the evaluator name and see if from there.



    ------------------------------
    Joy Shewmake
    Workwear Outfitters, LLC
    ------------------------------



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources