Hi, we have event bridge notification active for capturing agent's ACW (pre triggers)
A client is currently changing from chat to web messaging.
When an ACW event is generated from a web message ACW it includes the following two fields
"addressTo": "7e20658d-1994-4029-8936-78bccf9edb30",
"addressFrom": "33f61f72-d8b9-4007-a2b9-2b9039802ff6",
Can anyone tell me what these GUID's are pointed to so I can try and get real info - other media provide human values rather than GUIDs
Or is this bug?
Mike
#Integrations------------------------------
Mike Hardie
Developer
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