AndyJackson | 2023-04-21 08:36:32 UTC | #1
I have been asked by the business if its possible to have a trigger fired when an agent logs off?
The scenario they are looking for is, when an agent logs off, send a survey webform asking how their day has been..like a mini NPS
I can't see it in the trigger events, but someone may have worked around it.
Andy
Ebenezer_Osei | 2023-04-24 16:49:32 UTC | #2
Hi,
There is currently no event trigger for agent presence but I believe you can utilize the WebSocket topic: https://developer.genesys.cloud/notificationsalerts/notifications/available-topics#v2-users--id--presence to achieve something similar.
Best
Jason_Mathison | 2023-05-25 12:59:37 UTC | #3
We just released trigger support for the v2.users.{id}.activity topic, which may allow you to accomplish this.
https://help.mypurecloud.com/releasenote/may-24-2023/
--Jason
system | 2023-06-25 13:00:17 UTC | #4
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