Is there a way to trigger an actual alert from the Event Viewer? Under Outbound/Event Viewer we can see information pertaining to when errors, warnings, or other info happened, but we would have to have this constantly pulled up to tell if there is an issue or not. I checked under alerts to see if I could set up an alert to tell me that accounts we were trying to dial received an error, but no such option exists. Does anyone know of an alternative method? This would help us understand when there is an issue immediately and troubleshoot rather than finding out when it is too late. 

#Unsure/Other

------------------------------
Cody Herr
CAPITAL Services
------------------------------

There is a trigger for events:  https://developer.genesys.cloud/notificationsalerts/notifications/available-topics#v2-operations-events--id-

For a catalog of events, click here:  https://developer.genesys.cloud/platform/operational-event-catalog/

------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
------------------------------

Original Message:
Sent: 07-11-2024 13:05
From: Cody Herr
Subject: Event Viewer Alerts

Is there a way to trigger an actual alert from the Event Viewer? Under Outbound/Event Viewer we can see information pertaining to when errors, warnings, or other info happened, but we would have to have this constantly pulled up to tell if there is an issue or not. I checked under alerts to see if I could set up an alert to tell me that accounts we were trying to dial received an error, but no such option exists. Does anyone know of an alternative method? This would help us understand when there is an issue immediately and troubleshoot rather than finding out when it is too late. 

#Unsure/Other

------------------------------
Cody Herr
CAPITAL Services
------------------------------