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Executing an IVR call-flow in non-debug mode (Run mode)

  • 1.  Executing an IVR call-flow in non-debug mode (Run mode)

    Posted 06-05-2025 19:14

    gouricnx | 2023-05-08 15:14:08 UTC | #1

    I am trying a sample call flow using the Architect. I see an option to Publish/Debug. But I don't see an option to run in the normal mode. How do I run in normal mode (non-debug) mode?

    Thanks Gouri.


    MelissaBailey | 2023-05-08 15:45:45 UTC | #2

    Click publish. Publish and debug are 2 different actions


    gouricnx | 2023-05-09 06:51:19 UTC | #3

    Thanks for the reply. Yes, I clicked on Publish. It created a new version. And then how do I make a call? It does not generate a URL the way it generates when I click on Debug.

    If I have to be more clear when I click on Debug I see a popup which looks like this :

    Now I can copy and paste the above url into the softphone and make a call.

    Similarly, I want to make a call in the non-debug mode, just to avoid all the debug announcements and see how the call progresses. How do I do that?


    gouricnx | 2023-06-05 09:37:20 UTC | #4

    I found the answer. To run the application in the non-debug mode just copy the url without the 'debug' verbiage in the url.

    Eg : HYD%20-%20Genesys%20Cloud%20Animal%20Care@localhost instead of HYD%20-%20Genesys%20Cloud%20Animal%20Care-debug@localhost


    system | 2023-07-06 09:37:24 UTC | #5

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 19793