Genesys Cloud - Developer Community!

 View Only

Sign Up

  • 1.  Execution History bugs?

    Posted 05-20-2025 11:26

    Using execution history for VA enabled BOT flow.

    I have noticed two things which I think are bugs.

    1. Data variables for SLOTS do NOT show value when derived from the Intent query object in the Data panel. 
    I know they are populated from other expressions and decision objects I have used in the flow.

    If you use an ASK for slot then they do populate in panel.

    This is rather frustrating trying to follow the flow and, for me in particular at the moment, work out what the BOT STT is doing with the recognition.

    2. The rendering of results from a Set Participant Data object are wrong.

    I have 4 attributes I create in one Set Part... object in architect; first couple show correctly in the UI but then seem to get mixed up with other attributes in the same object

    you can see from below I start Append("OrderDate" but value showing from attribute later in the Set Part... object "OrderAction". From when it shows against an attribute, the rest in sequence are all wrong.

    As a side, any decent Technical links to Virtual assistant use, example/template flows would be useful as right now, it appears the AI can generate a bunch of intents for me at design time but the mapping of those examples to slots is still a manual interpretation and process. In my case this is a Voice channel so STT and although improved from when I last used it, still quite poor at interpretation. 

    Thanks


    #Architect
    #Uncategorized

    ------------------------------
    Simon Brown
    Maintel Europe Limited
    Senior Applications Consultant
    ------------------------------


  • 2.  RE: Execution History bugs?

    Posted 05-28-2025 16:51

    As far as getting these bugs fixed goes, I'd suggest raising a support case? Otherwise it's good to know about them on this forum, but I'm not sure that Genesys are actually going to take an action to fix them?



    ------------------------------
    Nick Tait
    Genesys Consultant
    ------------------------------



  • 3.  RE: Execution History bugs?

    Posted 05-30-2025 04:54

    Yes, I have raised ticket for this. Tend to try the forums as well, see who else is seeing these things. More awareness etc.

    Support have already re-produced first issue and they now have a link to my test data to review second.



    ------------------------------
    Simon Brown
    Maintel Europe Limited
    Senior Applications Consultant
    ------------------------------