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  • 1.  Expand chat writing space

    Posted 06-16-2020 17:06
    No replies, thread closed.

    Hello everyone

    Our client implemented a chat channel, but is finding something that bothers the agent's work

    The agent write space is too small, it would be ideal if this space is occupying half of the interface to make easier the handling of the predetermined answers.

    Is there a way to modify it?

    I add an image


    #Omni-ChannelDesktop/UserInterface

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    Andres Galindo
    Global Networks Solutions S.A.
    ------------------------------


  • 2.  RE: Expand chat writing space

    Posted 06-18-2020 12:11
    No replies, thread closed.
    Hey @Andres Galindo,

    Not sure if you noticed, but your question gets a deep dive in Episode 8 of the Genesys Cloud Q&A Show! ​Hope you can check out the answer when you get a second. And apologies if I didn't get your name just right.

    Cheers,

    Matt (and @George Ganahl) ​

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    Matt Lawson
    Genesys - Employees
    Manager, Online Communities
    ------------------------------

    Original Message


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