Hi team, just wanted to get some feedback/confirmation here.
- Scenario is a callback is scheduled from an in-queue flow for Queue A. The callback script is specified in the Create Callback function within the flow.
- Agent 1 on Queue A gets the callback interaction and correctly gets the callback script showing.
- Agent 1 then transfers the call to Queue B.
- Agent 2 on Queue B gets the call but gets the default callback script instead of what was set on the original callback.
Is this perhaps something to do with each queue/leg needing it's own scriptID, the original Queue A gets it from the callback request, but the call to Queue B doesn't because the script ID isn't propagated to each call leg?
#Implementation#Omni-ChannelDesktop/UserInterface#Routing(ACD/IVR)------------------------------
Vaun McCarthy
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