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Explanation/definition of "Expired" Reason on Pulse real time views

  • 1.  Explanation/definition of "Expired" Reason on Pulse real time views

    Posted 05-30-2023 10:24

    Hi all,

    Does anyone know what is the Explanation/definition of "Expired" (highlighted in red) in the below screenshot on the Pulse view?

    The customer received that and would like to understand what that refers to.
    We don't see this very often and I could not find an explanation/definition on Pulse as well.


    Regards
    Emile


    #Reporting/Analytics

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    Emile
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