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Export all email recordings to S3 job returning 0

  • 1.  Export all email recordings to S3 job returning 0

    Posted 06-05-2025 18:22

    Ray1 | 2022-05-13 04:24:15 UTC | #1

    Good day All,

    I need to export all email recordings to S3 . the GC configuration is all done and any new email recording go to the S3 bucket , work 100% . Now the second part is to get all the old recordings from before i create the policy and also to save them to the S3 bucket.

    For this you need to use the recoding's job api . My problem is.

    The recoding's Job api finds 0 recordings but for the same segment filter in the analytic query builder i get results . What is wrong with my recording job query? Sample Recording job query=============================== { "action": "EXPORT", "actionDate": "2022-05-01T00:00:00.000Z", "integrationId": "b7a63784-f614-4744-a565---------", "conversationQuery": { "segmentFilters": [ { "type": "and", "predicates": [ { "type": "dimension", "dimension": "mediaType", "operator": "matches", "value": "email" } ] } ], "order": "asc", "orderBy": "conversationStart", "interval": "2022-05-12T14:00:00.000Z/2022-06-12T14:00:00.000Z", "limit": 100 } }

    out put ================================================== { "id": "6a2fa720-4a23-4e4c-9170-b065fbf23252", "state": "PENDING", "recordingJobsQuery": { "action": "EXPORT", "actionDate": "2022-05-01T00:00:00Z", "integrationId": "b7a63784-f614-4744-a565-5403135265ec", "includeScreenRecordings": true, "conversationQuery": { "segmentFilters": [ { "type": "and", "predicates": [ { "type": "dimension", "dimension": "mediaType", "operator": "matches", "value": "email" } ] } ], "order": "asc", "orderBy": "conversationStart", "interval": "2022-05-12T14:00:00.000Z/2022-06-12T14:00:00.000Z", "limit": 100, "startOfDayIntervalMatching": false } }, "dateCreated": "2022-05-13T03:57:40.108Z", "totalConversations": 0, "totalRecordings": 0, "totalSkippedRecordings": 0, "totalFailedRecordings": 0, "totalProcessedRecordings": 0, "percentProgress": 0, "selfUri": "/api/v2/recording/jobs/6a2fa720-4a23-4e4c-9170-b065fbf23252", "user": { "id": "4bdecfef-ef7f-4392-a5ec-77ace8a60738", "selfUri": "/api/v2/users/4bdecfef-ef7f-4392-a5ec-77ace8a60738" } }

    Sample analytics query=====================

    {
 "interval": "2022-05-12T14:00:00.000Z/2022-06-12T14:00:00.000Z",
 "order": "asc",
 "orderBy": "conversationStart",
 "paging": {
  "pageSize": 25,
  "pageNumber": 1
 },
 "segmentFilters": [
  {
   "type": "and",
   "predicates": [
    {
     "type": "dimension",
     "dimension": "mediaType",
     "operator": "matches",
     "value": "email"
    }
   ]
  }
 ]
}

    Out put returned more that 100 row =======

    system | 2022-06-13 04:24:40 UTC | #2

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 14736



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