Karl | 2021-03-03 20:07:40 UTC | #1
Hi Genesys Devs,
Does the Genesys Cloud API support the ability to export a specific Question in an agent survey across all score cards?
The Call Scoring feature does not allow the data to be compiled, meaning looking at Question 6 across all score cards.
The example being 100 agents completed a score card and I want to see who and how many agents got Question #6 wrong.
I understand you can query evaluations by calling https://developer.mypurecloud.com/api/rest/v2/quality/#get-api-v2-quality-evaluations-query, which will return the score of the evaluation questions in the response. I'm looking to query a specific questions results across all the completed score cards.
I appreciate any guidance. #qualitymanagementapi
tim.smith | 2021-03-04 19:39:16 UTC | #2
There is POST /api/v2/analytics/evaluations/aggregates/query, but I believe it only aggregates metrics about evaluations as a whole, not about specific questions within evaluations. I believe you will have to get the full evaluations and then aggregate the responses as a post-processing operation.
You can request new features and share your use case at https://genesyscloud.ideas.aha.io/.
Karl | 2021-03-04 19:38:44 UTC | #3
Thank you @tim.smith. That's what I thought and I appreciate you confirming it. Thanks for your help!
system | 2021-04-04 19:38:47 UTC | #4
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