Chris_Carr | 2022-08-03 10:27:18 UTC | #1
Hello,
I am trying to download/export transcripts and came across this document (https://help.mypurecloud.com/faqs/can-i-download-a-voice-transcript/).
Does anyone know what the actual endpoint is that I need to use?
Thank you,
Chris
Eos_Rios | 2022-08-03 13:10:34 UTC | #2
To get download URL for a given transcript;
GET /api/v2/speechandtextanalytics/conversations/{conversationId}/communications/{communicationId}/transcripturl
communicationId is only available from certain endpoints and discussed more here, with the id field of GET /api/v2/conversations/calls/{conversationId} being an example of one.
To get the analytics metrics for the transcript;
GET /api/v2/speechandtextanalytics/conversations/{conversationId}
There is no bulk download
Chris_Carr | 2022-08-03 13:11:06 UTC | #3
Thank you very much - this helped me.
Kind Regards, Chris Carr
system | 2022-09-03 13:11:44 UTC | #4
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