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  • 1.  Exported view discrepancy when exported for the present day

    Posted 10-20-2022 11:35
    No replies, thread closed.
    I am wondering why there is a discrepancy when interaction view is exported for the same present day by two users from same org but from different time zone.
    One user is able to see half an hour old interaction when exported but other user(from different timezone) cannot see multiple old interaction for interaction in the exported view of interactions.
    #Reporting/Analytics

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    Ankit Jaswal
    Orange SA
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  • 2.  RE: Exported view discrepancy when exported for the present day

    Posted 10-23-2022 23:19
    No replies, thread closed.
    Remember that EVERY bit of data in Genesys Cloud is based on UTC, so the actual data is based on GMT time.  When you export and you specify a time zone, it will translate your time based on that value and retrieve data based on that specified time zone, so yes, if you agent looking at data or exporting in a different time zone, the data will be different.  The Performance Views themselves show up based on the time zone of the browser you are using, which is usually pulling the system time of your local machine and the Windows time zone defined in your system settings.  Also, if interactions cross over the top of the hour, you would see different results between the two agents.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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    Original Message


  • 3.  RE: Exported view discrepancy when exported for the present day

    Posted 10-27-2022 12:18
    No replies, thread closed.

    Export data that falls within 'today'/24 hours is going to be hit and miss, by design.

    From the KB:

    "Exporting from Interactions views only exports historical data, typically > 1 day old. When you filter by date, such as Today and Yesterday, due to the source and volume of Interactions data, there might be a difference between what is shown in the view and what is exported."

    https://help.mypurecloud.com/articles/export-view-data/



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    Brad Murlin
    Zillow, Inc.
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    Original Message


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