Genesys Cloud - Main

Hi all,

is there any way to build complex expressions just like we did in Designer using ECMA script?

I'm talking about loops, string regexp replace, switch constructions, etc.

Thanks

Hi Vitalii,

architect supports loops (Loop action - Genesys Cloud Resource Center (mypurecloud.com)) and switches (Switch action - Genesys Cloud Resource Center (mypurecloud.com)). They are pretty easy to understand. I never used RegEx in Architect and do not think, that there is a native function for that. But you could check the "expression help" aviable in architect for string manipulation. (Click the "f(x)"-Button. Its aviable everywhere you can create an expression).

Best
Christoph

Hi all,

is there any way to build complex expressions just like we did in Designer using ECMA script?

I'm talking about loops, string regexp replace, switch constructions, etc.

Thanks

Hi Christoph,

thanks for your response! Yes, I aware about all those features available, I'm more curious about the features in expression editor.

For example if I want to split caller utterance by word (length is unknown at this point) and then iterate through all splitted groups to do specific operations with each word.

something like

varUtterance = Split(varUtterance, " ")

varLength = Count(varUtterance);

for (var i = 0; i<varLength; i++){

   if(Length(varUtterance[i]) != 10){

       varFlag = false;

   }

}

Hi Vitalii,

architect supports loops (Loop action - Genesys Cloud Resource Center (mypurecloud.com)) and switches (Switch action - Genesys Cloud Resource Center (mypurecloud.com)). They are pretty easy to understand. I never used RegEx in Architect and do not think, that there is a native function for that. But you could check the "expression help" aviable in architect for string manipulation. (Click the "f(x)"-Button. Its aviable everywhere you can create an expression).

Best
Christoph

Hi all,

is there any way to build complex expressions just like we did in Designer using ECMA script?

I'm talking about loops, string regexp replace, switch constructions, etc.

Thanks

Hi Christoph,

thanks for your response! Yes, I aware about all those features available, I'm more curious about the features in expression editor.

For example if I want to split caller utterance by word (length is unknown at this point) and then iterate through all splitted groups to do specific operations with each word.

something like

varUtterance = Split(varUtterance, " ")

varLength = Count(varUtterance);

for (var i = 0; i<varLength; i++){

   if(Length(varUtterance[i]) != 10){

       varFlag = false;

   }

}

Hi Vitalii,

architect supports loops (Loop action - Genesys Cloud Resource Center (mypurecloud.com)) and switches (Switch action - Genesys Cloud Resource Center (mypurecloud.com)). They are pretty easy to understand. I never used RegEx in Architect and do not think, that there is a native function for that. But you could check the "expression help" aviable in architect for string manipulation. (Click the "f(x)"-Button. Its aviable everywhere you can create an expression).

Best
Christoph

Hi all,

is there any way to build complex expressions just like we did in Designer using ECMA script?

I'm talking about loops, string regexp replace, switch constructions, etc.

Thanks

Hi Melissa,

thank you! I see that it is possible to do using existing blocks, but no way to build long custom code - I guess that was done to control user input and functions that are used to reduce number of errors developer might do.

Hi Christoph,

thanks for your response! Yes, I aware about all those features available, I'm more curious about the features in expression editor.

For example if I want to split caller utterance by word (length is unknown at this point) and then iterate through all splitted groups to do specific operations with each word.

something like

varUtterance = Split(varUtterance, " ")

varLength = Count(varUtterance);

for (var i = 0; i<varLength; i++){

   if(Length(varUtterance[i]) != 10){

       varFlag = false;

   }

}

Hi Vitalii,

architect supports loops (Loop action - Genesys Cloud Resource Center (mypurecloud.com)) and switches (Switch action - Genesys Cloud Resource Center (mypurecloud.com)). They are pretty easy to understand. I never used RegEx in Architect and do not think, that there is a native function for that. But you could check the "expression help" aviable in architect for string manipulation. (Click the "f(x)"-Button. Its aviable everywhere you can create an expression).

Best
Christoph

Hi all,

is there any way to build complex expressions just like we did in Designer using ECMA script?

I'm talking about loops, string regexp replace, switch constructions, etc.

Thanks

Hi Christoph,

thanks for your response! Yes, I aware about all those features available, I'm more curious about the features in expression editor.

For example if I want to split caller utterance by word (length is unknown at this point) and then iterate through all splitted groups to do specific operations with each word.

something like

varUtterance = Split(varUtterance, " ")

varLength = Count(varUtterance);

for (var i = 0; i<varLength; i++){

   if(Length(varUtterance[i]) != 10){

       varFlag = false;

   }

}

Hi Vitalii,

architect supports loops (Loop action - Genesys Cloud Resource Center (mypurecloud.com)) and switches (Switch action - Genesys Cloud Resource Center (mypurecloud.com)). They are pretty easy to understand. I never used RegEx in Architect and do not think, that there is a native function for that. But you could check the "expression help" aviable in architect for string manipulation. (Click the "f(x)"-Button. Its aviable everywhere you can create an expression).

Best
Christoph

Hi all,

is there any way to build complex expressions just like we did in Designer using ECMA script?

I'm talking about loops, string regexp replace, switch constructions, etc.

Thanks