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  • 1.  Expression to route a percent of calls in an inbound flow?

    Posted 07-15-2024 11:17

    I received a request to route a percent of calls (say 15% for an example), that are in an inbound flow to a DID transfer point, would this be accomplished possibly by an expression, if so what would be a possible expression filter? Am new to the concept of flow expressions, thank you in advance.


    #Routing(ACD/IVR)

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    Brian Moran
    Conduent Business Services, LLC
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  • 2.  RE: Expression to route a percent of calls in an inbound flow?
    Best Answer

    GENESYS
    Posted 07-15-2024 11:27
    Random() <= 0.15

    If true, route your calls to the transfer.  If false, do whatever you want the other 85% of the time.

    https://help.mypurecloud.com/articles/architect-expression-help/



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    Melissa Bailey
    Genesys - Employees
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  • 3.  RE: Expression to route a percent of calls in an inbound flow?

    Posted 30 days ago

    Thank you Melissa, this expression worked for me using a decision step. 



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    Brian Moran
    Conduent Business Services, LLC
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