Is there a away to mimic the Extended Blind Transfer that's avaialble in PureConnect in Genesys Cloud?

https://help.genesys.com/pureconnect/mergedprojects/wh_id/desktop/hid_extended_blind_transfer.htm

"[The Extended Blind Transfer] tool transfers a call to a number. It also monitors the call to see if it gets through.
This tool will wait until the transferred call is connected. Once the call is connected, any tracking that is being done on the call will terminate. If it is not answered, the call will be returned for additional processing."

We currently use this for a customer whose agents act as operators, routing calls to numerous numbers for external transfer. The Extended Blind Transfer call analysis allows us to capture any external transfers that fail or are not answered and report back to the customer via email so that they can then QA their numbers.

Is this possible in Genesys Cloud?

#Routing(ACD/IVR)

------------------------------
Brandon Weaver
Science Application International Corporation
------------------------------

Forgot about that feature - that was pretty useful in the day.  I know this is not something we have now in GCx.  I added this idea - vote on it and add a comment to it.

Is there a away to mimic the Extended Blind Transfer that's avaialble in PureConnect in Genesys Cloud?

https://help.genesys.com/pureconnect/mergedprojects/wh_id/desktop/hid_extended_blind_transfer.htm

"[The Extended Blind Transfer] tool transfers a call to a number. It also monitors the call to see if it gets through.
This tool will wait until the transferred call is connected. Once the call is connected, any tracking that is being done on the call will terminate. If it is not answered, the call will be returned for additional processing."

We currently use this for a customer whose agents act as operators, routing calls to numerous numbers for external transfer. The Extended Blind Transfer call analysis allows us to capture any external transfers that fail or are not answered and report back to the customer via email so that they can then QA their numbers.

Is this possible in Genesys Cloud?

#Routing(ACD/IVR)

------------------------------
Brandon Weaver
Science Application International Corporation
------------------------------

Thanks!

I'll get my people to vote and hopefully it'll get enought traction for Genesys to consider implementing.

It sure is a a useful feature.

Forgot about that feature - that was pretty useful in the day.  I know this is not something we have now in GCx.  I added this idea - vote on it and add a comment to it.

Is there a away to mimic the Extended Blind Transfer that's avaialble in PureConnect in Genesys Cloud?

https://help.genesys.com/pureconnect/mergedprojects/wh_id/desktop/hid_extended_blind_transfer.htm

"[The Extended Blind Transfer] tool transfers a call to a number. It also monitors the call to see if it gets through.
This tool will wait until the transferred call is connected. Once the call is connected, any tracking that is being done on the call will terminate. If it is not answered, the call will be returned for additional processing."

We currently use this for a customer whose agents act as operators, routing calls to numerous numbers for external transfer. The Extended Blind Transfer call analysis allows us to capture any external transfers that fail or are not answered and report back to the customer via email so that they can then QA their numbers.

Is this possible in Genesys Cloud?

#Routing(ACD/IVR)

------------------------------
Brandon Weaver
Science Application International Corporation
------------------------------

Hi,

@Brandon Weaver Are you referring to the transfer from the IVR Flow or from the Agent UI. If former, please check on the article

 https://help.mypurecloud.com/articles/transfer-to-number-action/, Connect Timeout section. 

Thanks!

I'll get my people to vote and hopefully it'll get enought traction for Genesys to consider implementing.

It sure is a a useful feature.

Forgot about that feature - that was pretty useful in the day.  I know this is not something we have now in GCx.  I added this idea - vote on it and add a comment to it.

Is there a away to mimic the Extended Blind Transfer that's avaialble in PureConnect in Genesys Cloud?

https://help.genesys.com/pureconnect/mergedprojects/wh_id/desktop/hid_extended_blind_transfer.htm

"[The Extended Blind Transfer] tool transfers a call to a number. It also monitors the call to see if it gets through.
This tool will wait until the transferred call is connected. Once the call is connected, any tracking that is being done on the call will terminate. If it is not answered, the call will be returned for additional processing."

We currently use this for a customer whose agents act as operators, routing calls to numerous numbers for external transfer. The Extended Blind Transfer call analysis allows us to capture any external transfers that fail or are not answered and report back to the customer via email so that they can then QA their numbers.

Is this possible in Genesys Cloud?

#Routing(ACD/IVR)

------------------------------
Brandon Weaver
Science Application International Corporation
------------------------------

Thanks!

I'll get my people to vote and hopefully it'll get enought traction for Genesys to consider implementing.

It sure is a a useful feature.

Forgot about that feature - that was pretty useful in the day.  I know this is not something we have now in GCx.  I added this idea - vote on it and add a comment to it.

Is there a away to mimic the Extended Blind Transfer that's avaialble in PureConnect in Genesys Cloud?

https://help.genesys.com/pureconnect/mergedprojects/wh_id/desktop/hid_extended_blind_transfer.htm

"[The Extended Blind Transfer] tool transfers a call to a number. It also monitors the call to see if it gets through.
This tool will wait until the transferred call is connected. Once the call is connected, any tracking that is being done on the call will terminate. If it is not answered, the call will be returned for additional processing."

We currently use this for a customer whose agents act as operators, routing calls to numerous numbers for external transfer. The Extended Blind Transfer call analysis allows us to capture any external transfers that fail or are not answered and report back to the customer via email so that they can then QA their numbers.

Is this possible in Genesys Cloud?

#Routing(ACD/IVR)

------------------------------
Brandon Weaver
Science Application International Corporation
------------------------------

FYI Genesys only counts one vote per email domain, so don't waste your team's votes if you are all on the same domain! 😜

Thanks!

I'll get my people to vote and hopefully it'll get enought traction for Genesys to consider implementing.

It sure is a a useful feature.

Forgot about that feature - that was pretty useful in the day.  I know this is not something we have now in GCx.  I added this idea - vote on it and add a comment to it.

Is there a away to mimic the Extended Blind Transfer that's avaialble in PureConnect in Genesys Cloud?

https://help.genesys.com/pureconnect/mergedprojects/wh_id/desktop/hid_extended_blind_transfer.htm

"[The Extended Blind Transfer] tool transfers a call to a number. It also monitors the call to see if it gets through.
This tool will wait until the transferred call is connected. Once the call is connected, any tracking that is being done on the call will terminate. If it is not answered, the call will be returned for additional processing."

We currently use this for a customer whose agents act as operators, routing calls to numerous numbers for external transfer. The Extended Blind Transfer call analysis allows us to capture any external transfers that fail or are not answered and report back to the customer via email so that they can then QA their numbers.

Is this possible in Genesys Cloud?

#Routing(ACD/IVR)

------------------------------
Brandon Weaver
Science Application International Corporation
------------------------------

FYI Genesys only counts one vote per email domain, so don't waste your team's votes if you are all on the same domain! 😜

Thanks!

I'll get my people to vote and hopefully it'll get enought traction for Genesys to consider implementing.

It sure is a a useful feature.

Forgot about that feature - that was pretty useful in the day.  I know this is not something we have now in GCx.  I added this idea - vote on it and add a comment to it.

Is there a away to mimic the Extended Blind Transfer that's avaialble in PureConnect in Genesys Cloud?

https://help.genesys.com/pureconnect/mergedprojects/wh_id/desktop/hid_extended_blind_transfer.htm

"[The Extended Blind Transfer] tool transfers a call to a number. It also monitors the call to see if it gets through.
This tool will wait until the transferred call is connected. Once the call is connected, any tracking that is being done on the call will terminate. If it is not answered, the call will be returned for additional processing."

We currently use this for a customer whose agents act as operators, routing calls to numerous numbers for external transfer. The Extended Blind Transfer call analysis allows us to capture any external transfers that fail or are not answered and report back to the customer via email so that they can then QA their numbers.

Is this possible in Genesys Cloud?

#Routing(ACD/IVR)

------------------------------
Brandon Weaver
Science Application International Corporation
------------------------------