Thank you for reading my post and helping me get some direction. I will also add @George Ganahl as he was on that post as well.
Any thoughts on an opportunity to accomplish this within the DialPlan for each site?
Original Message:
Sent: 10-16-2024 15:50
From: Jason Kleitz
Subject: Extension Numbering for Multiple Sites
Tagging @Bart Lunn and their other account @Bart Lunn for you
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Jason Kleitz
Online Community Manager/Moderator
Original Message:
Sent: 10-16-2024 14:48
From: Cam Tomlin
Subject: Extension Numbering for Multiple Sites
Hello Lisa,
This is quite the challenge. I don't know exactly how you would accomplish this. But maybe Bart can weigh in and explain how he did it. I would be interested to see the community responses as well.
Cheers,
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Cam
Online Community Manager/Moderator
Original Message:
Sent: 10-16-2024 14:03
From: Lisa Schifilliti
Subject: Extension Numbering for Multiple Sites
Hello,
Looking for some ideas on extension numbering as we migrate 800+ sites (currently individual pbxs) to Genesys Cloud.
I found
Genesys Cloud - Main - Genesys similar post (Bart Lunn and Geroge Ganahl conversation), although we don't want to go higher than dialing a 5-digit extension within a site.
Sites can range from 5 to 75 people (combination of agent and non-agent staffing) at each site.
For the majority each person / desk will have a physical phone and not WebRTC.
There are some, although low instance of individuals having their own DID and would be fine in not concerning ourselves with DID ranges as the extension number assigned to those will NOT need to match the last 4 of the DID.
Today there is little to no need for one site to speak to staff at another location, but that will most likely change in the future, as we start to leverage the pooling of agents from the various sites into a larger virtual call center.
Question is, how can we implement a numbering plan in Genesys Cloud that allows each site to have a unique 3-digit prefix and 4-digit extension to staff/phones. would it be possible to create each site with a unique 3-digit prefix, enabling 4-digit dialing within the site and 7-digit between them. A bonus would be that the prefix could also be helpful in differentiating the sites. I was thinking along the lines of creating an 'internal number' plan for each site but unsure if it would work and how to it should look, although welcome and appreciate any ideas.
Thanks in advance.
#Telephony
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Lisa Schifilliti
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