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  • 1.  External calls to call enabled groups are showing a random group member as the caller?

    Posted 11-21-2019 14:22
    No replies, thread closed.

    Calling a dialable purecloud group from an external number shows one of the group members as the caller (Lindsey Schroeder):


    Once you click answer, that goes away and shows the proper 10 digit caller ID:

    I can't think of any explanation of why this would function this way other than it just being a bug... This is confusing my users making them think that they are getting an internal call from a coworker.  This seem to be happening to all my groups and has been for an unknown but long period of time... anyone else ?

    #SystemAdministration

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    Ramsey
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  • 2.  RE: External calls to call enabled groups are showing a random group member as the caller?

    Posted 07-01-2021 06:29
    No replies, thread closed.
    Hi Ramsey,

    Did you find a fix for this? 

    We are experiecing the same issues on a recent deployment.

    Thanks


  • 3.  RE: External calls to call enabled groups are showing a random group member as the caller?

    Posted 07-02-2021 17:42
    No replies, thread closed.
    I want to say it was fixed in a release.

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    Ramsey
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    Original Message


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