Genesys Cloud - Main

Hi Borislav,

The idea Division awareness: external contacts is expected to release in the coming weeks.

With regards to your issue of importing external contacts, if you are following the process documented here and are still having issues, I would recommend open a support case with customer care to investigate the issue further.  

Unfortunately, it looks like the Divisional control for External Contacts has been delayed.  I don't show a delivery data at this time.

For the import issues, what issue are you having?  Is it the Account information?

Hi Robert,

We had communication about this already here: Genesys Cloud - Main - Genesys 

When I try to important contacts in already existing Organisation, a new organisation with the same name is being created and the imported contacts are in this new organisation.

Best regards,

Borislav

Unfortunately, it looks like the Divisional control for External Contacts has been delayed.  I don't show a delivery data at this time.

For the import issues, what issue are you having?  Is it the Account information?

That is why I was asking.  @Katie Ritz, do you have any response to the other thread mentioned?  

Borislav, I will have to do some digging and try it myself.

Hi Robert,

We had communication about this already here: Genesys Cloud - Main - Genesys 

When I try to important contacts in already existing Organisation, a new organisation with the same name is being created and the imported contacts are in this new organisation.

Best regards,

Borislav

Unfortunately, it looks like the Divisional control for External Contacts has been delayed.  I don't show a delivery data at this time.

For the import issues, what issue are you having?  Is it the Account information?

That is why I was asking.  @Katie Ritz, do you have any response to the other thread mentioned?  

Borislav, I will have to do some digging and try it myself.

Hi Robert,

We had communication about this already here: Genesys Cloud - Main - Genesys 

When I try to important contacts in already existing Organisation, a new organisation with the same name is being created and the imported contacts are in this new organisation.

Best regards,

Borislav

Unfortunately, it looks like the Divisional control for External Contacts has been delayed.  I don't show a delivery data at this time.

For the import issues, what issue are you having?  Is it the Account information?

Dear colleagues,

I have a new information for you. When you create an Organization via IMPORT, you put some Account Name, Account Id and some Contacts in CSV file. If you want to make a new bulk IMPORT of new Contacts in this already created Organization, you can use Account Name and Account Id from the first import and everything will be OK. You will see the newly created Contacts in the existing Organization. But now I have another issue. I don`t know this Account Id for some old Organizations. When I try to get this information via API (GET /api/v2/externalcontacts/organizations), I get Orhanization Id and this is not obviously Account Id I need. So I cannot use any information I get via API.

I made some screenshots to illustrate issue, but I don`t know, how to add them here.

Best regards,

Borislav

That is why I was asking.  @Katie Ritz, do you have any response to the other thread mentioned?  

Borislav, I will have to do some digging and try it myself.

Hi Robert,

We had communication about this already here: Genesys Cloud - Main - Genesys 

When I try to important contacts in already existing Organisation, a new organisation with the same name is being created and the imported contacts are in this new organisation.

Best regards,

Borislav

Unfortunately, it looks like the Divisional control for External Contacts has been delayed.  I don't show a delivery data at this time.

For the import issues, what issue are you having?  Is it the Account information?