walter.x.chen | 2024-05-08 09:19:40 UTC | #1
Hello. You can see in the picture that I have some external contacts showing No Name. I have followed the documentation here to search, add, and associate external contacts. From the details here 5e4d1cf7-254c-404e-80e1-8404b0c86538], you can also see that the external contact has a name. ![Snipaste2024-05-0816-36-10|496x273
So I want to know why the customer service page still displays NO Name.
Supplement: I queried this user's request here. In fact, it is related to a request from an external contact, and the information was successfully returned.
(I'm not sure if the 404 error for this request in api/v2/analytics/conversations is related to this problem)
Nick_Tait | 2024-05-24 02:34:31 UTC | #2
Just a thought... Your JSON screen-shot shows that the contact has a firstName of "Rob dunn", but no lastName. Perhaps try setting firstName="Rob" and lastName="Dunn" and see if that makes a difference?
Nick.
walter.x.chen | 2024-06-13 01:28:36 UTC | #3
Thanks for your reply. I will try it. Holp it works^_^
system | 2024-07-13 01:29:04 UTC | #4
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This post was migrated from the old Developer Forum.
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