Dan_Fontaine | 2019-04-25 12:49:18 UTC | #1
The PureCloud Client interface allows users with permission to upload a CSV file to create and update External Contacts. In the CSV file, customers can include a Contact ID that links the contact record to their own external system (source of the data). This way, on subsequent uploads, external contacts are updated based on the external system Contact ID. Please see https://help.mypurecloud.com/articles/data-source-csv-file/.
Will we have the ability to query and update External Contacts using the External System Contact ID? If so, any idea when?
tim.smith | 2019-04-25 15:06:50 UTC | #2
The External Contacts APIs require the use of the PureCloud-assigned contact ID to update entries. You can request new features at https://purecloud.ideas.aha.io/ideas.
system | 2019-05-26 15:06:50 UTC | #3
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