I'm not sure that I understand your demand. If you use SIP, and have an inbound call and forward it to a 3rd-party, the SIP signalling is still passing your CIC. This is a limitation of SIP and not CIC.
You cannot say "Hey caller, I've forwarded your call to xxx, please talk directly with xxx and leave me alone".
But (!) you can command the Media-Stream to be setup directly from the caller to the 3rd party destination, so the CIC is only seeing the SIP signalling traffic and not the RTP media. This feature is called "Direct audio". (I think CIC calls it "Audio path: Dynamic").
Then you need to be sure that your Session Border Controller and the carrier is also supporting this.
To verify this, you should look at the CIC SIP log and SBC log for both calls (Customer-In and 3rd-Party-out). In the SDP-Body you can see the negotiated IP for RTP Media.
------------------------------
Andreas Tikart
Fiebig GmbH
------------------------------
Original Message:
Sent: 10-17-2022 08:29
From: Scott Williams
Subject: External Port Real Time monitoring
Hi Andreas,
thank you for you reply, but that is not what i am trying to do. I wanting to verify that our IVR external Transfers are not taking up 2 external ports and to do that I need to have a way to see in real time the number of external ports in use. ICBM license View isn't a real time view, but a snap shot of max license used over a period of time.
Thank you
------------------------------
Scott Williams
Missouri Higher Education Loan Authority
Original Message:
Sent: 10-17-2022 01:35
From: Andreas Tikart
Subject: External Port Real Time monitoring
If you want to limit the number of concurrent calls to a specific destination, you should consider to create an additional line in IC Administrator, limit the maximal concurrent calls there, and adjust the dialplan to route only the calls you want to limit to this new line.
------------------------------
Andreas Tikart
Fiebig GmbH
Original Message:
Sent: 10-15-2022 11:30
From: Scott Williams
Subject: External Port Real Time monitoring
Hi All,
I am looking for a way to do real-time monitoring of our external port . the License Statistic view in ICBM look to just show you the highest number of external ports used in a 15 to 30 min period as it doesn't fall when calls hang-up and only changes down every so often.
Our IVR will now transfer a subset of calls to an external call center and while i am working on getting SIP REFER configured and working, want a way to verify these external transfers are only using one external port since i have stopped call recording on them.
Thank you,
#Reporting/Analytics
#SIP/VolP
#Telephony
------------------------------
Scott Williams
Missouri Higher Education Loan Authority
------------------------------