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  • 1.  Extra steps needed now

    Posted 09-29-2025 11:56

    It appears it now take four extra sets to just get the main Agent workspace this in not saving any time at all



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    Mike Mullins
    IT ADMIN
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  • 2.  RE: Extra steps needed now

    Posted 09-29-2025 15:11

    Our org concurs, Mike, which is why we provided instructions to use the Agent Workspace button instead of the Menu:



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    Brian T. Jones | Ascension | Senior Specialist - Technology
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  • 3.  RE: Extra steps needed now

    Posted 09-29-2025 15:16

    Ya it is taking a lot more steps to get to where you want to get to.

     

    Michael E. Mullins, MISA

    Specialist-IS Sr

     

     

     

    Indiana Poison Center

    IU Health Methodist Hospital

    1701 N. Senate Boulevard, Room B402

    Indianapolis, Indiana 46202

    317-962-2329 office/317-962-2337 fax 317-694-7100 Cellphone

    mmullins6@iuhealth.org

    Compassionate. Highly Skilled. Personalized. Visit iuhealth.org