kath2049 | 2022-08-23 15:32:34 UTC | #1
Hi, we have a requirement to ensure that our employees access/download call recordings when they have a valid business reason for doing so. We have a manual process where employees log what recordings they have accessed and why, but we would like a way of extracting from Genesys what interactions have been downloaded/replayed.
From trawling the forum/FAQs, I've found that we can see in the Audit Information that a user has 'read' a call recording which covers both the playing of the recording and the downloading of it. But is there any way of running a report that shows all of these audit events for a specified set of users and or a specific time period. E.g. show me all interactions that have been viewed/downloaded within the last week & who by.
Thanks in advance
system | 2022-09-22 15:32:42 UTC | #2
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 15999