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  • 1.  Extraction Data

    Posted 04-29-2025 13:31
    No replies, thread closed.

    Hello,  I currently set up my outbound campaigns by uploading my contact list and an extraction data template list.  Is there a way to set up the campaign that when I extract the data at the end of the campaign that I can easily Identify any changes that have been made to the original contact list?


    #Outbound

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    Todd Dixon
    Call Center Manager
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  • 2.  RE: Extraction Data
    Best Answer

    Posted 04-29-2025 16:50
    No replies, thread closed.

    Hello Todd,

    I was looking around for an article from the Resource Center and I found the two below. 

    https://help.mypurecloud.com/articles/edit-contacts-in-a-contact-list/

    https://help.mypurecloud.com/articles/download-contact-list-records/

    However I'm not sure if they will directly help you accomplish what you're looking for. I'm not aware of any to implement versioning on your contact lists. You ma need to submit this as a new Idea in the Product Ideas Lab. 

    To Access the Product Ideas Lab and add your idea:

    1. Sign in to the Genesys Knowledge Network.
    2. On the Product Ideas Lab section, click Browse and Submit Ideas.
    3. From the Product Ideas Lab, click Add a Product Idea.


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    Jason Kleitz
    Online Community Manager/Moderator
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    Original Message


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