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  • 1.  Facebook comments

    Posted 06-25-2025 09:10
    No replies, thread closed.

    Hi everyone, I hope I'm writing in the right place, I configured the Facebook channel in Genesys Cloud and I can get the messages coming from the Messenger correctly, while it doesn't work with the comments that users leave under the posts. Is there a setting I need to set? Thanks.


    #DigitalChannels

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    Gianni Solla
    na
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  • 2.  RE: Facebook comments
    Best Answer

    Posted 06-25-2025 09:20
    No replies, thread closed.

    Hello Gianni, 

    Our FB integration is only for messenger, but not comments. I did find an idea but its marked for future consideration. 

    Cheers, 



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    Cameron
    Online Community Manager/Moderator
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    Original Message


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