Hi Gabriel,
I guess then that documentation Facebook message will help you.
https://help.mypurecloud.com/articles/about-third-party-messaging/
Note: When you log in to Facebook, Genesys Cloud creates its own session and automatically retrieves any Facebook pages that you own. When creating additional Facebook integrations, you must select all of your Facebook pages integrated with Genesys Cloud, not just the newest addition.
- If you delete your Facebook integration, you are unable to respond to messages still on the left side in the queue.
https://help.mypurecloud.com/articles/configure-inbound-messaging-for-facebook-messenger/
Att,
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Breno Canyggia Ferreira Marreco
https://www.linkedin.com/in/brenocfm-40b62182/------------------------------
Original Message:
Sent: 03-17-2024 18:47
From: Gabriel Goncalves
Subject: Facebook interactions - Messaging
Hello all.
When I enable the Facebook messages flow, is it possible to stop receiving messages on the Facebook Messenger ?
Should I do something on Genesys ?
Regards
#DigitalChannels
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Gabriel Goncalves
Peter Warren Automotive Holdings Ltd
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