Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  facebook messanger limitations

    Posted 06-10-2020 03:34
    No replies, thread closed.
    Hi 

    I would like to know if there is a limitation on the number off facebook messages one person can send. We are busy implementing facebook integration into the cloud. I have 3 accounts and none off my messages are currently being routed. I know it was working as I was busy testing and switched between accounts as they stopped working. 

    Regards
    #Integrations

    ------------------------------
    Brendan Binns
    Bytes Systems Integration a Division of Altron
    ------------------------------


  • 2.  RE: facebook messanger limitations

    Posted 06-10-2020 05:04
    Edited by Noufal Ibrahim 06-10-2020 05:05
    No replies, thread closed.
    Hi,

    I suggest you  as below 

    1st : admin/messaging/platforms  and confirm your facebook is Active .
    2nd : go to interaction , filter by messaging and mesagetype =facebook   , if you find any interaction here it means you are getting interaction to cloud ,
    3rd : Routing ..Go to Message routing and check that routing part is okay 
    4th : Go to Architect and check your flow .


    and please update your feedback here

    ------------------------------
    Noufal Ibrahim

    ------------------------------

    Original Message


  • 3.  RE: facebook messanger limitations

    Posted 06-11-2020 09:23
    No replies, thread closed.
    Hi Noufal

    I do not think there is anything wrong with anything you mentioned here. I have 3 accounts and as one account stops working I switch to the next account. I will then be able to send a few messages and the account stops working. I then switch to the next account.

    ------------------------------
    Brendan Binns
    Bytes Systems Integration a Division of Altron
    ------------------------------

    Original Message


  • 4.  RE: facebook messanger limitations

    Posted 06-10-2020 05:51
    No replies, thread closed.
    It looks like the limit would be on the Facebook side:

    https://www.facebook.com/help/messenger-app/1425082951086094?helpref=hc_fnav


    ------------------------------
    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 5.  RE: facebook messanger limitations

    Posted 06-11-2020 09:28
    No replies, thread closed.
    Hi George

    Thank you I do suspect this is the cause off the issue. What I do not understand is that this is not an issue on premises. When doing testing I can send messages in quik succession when testing on premise. 

    I did some testing this morning and all accounts are working again. 

    Regards

    ------------------------------
    Brendan Binns
    Bytes Systems Integration a Division of Altron
    ------------------------------

    Original Message


Related Content