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Facebook platform integration

  • 1.  Facebook platform integration

    Posted 06-05-2025 18:48

    jaakkovl | 2019-08-22 12:55:09 UTC | #1

    Hi!

    I'm adding platforms/facebook messenger to Purecloud. After adding app id, logging in to FB and adding secret, When I try to save the configurations, I get error notification "Could not save MyTestApp", and following error to console:

    Internal service provisioning error. Message: Unable to create internal application integration: {"error":{"code":"conflict","description":"Page XXXXXXXXXXXXXXXXXXX is already in use"}}

    I couldn't find any info which component (FB Page, dev app) has fault in it. Any idea what might be wrong?


    tim.smith | 2019-08-22 14:34:20 UTC | #2

    General configuration questions are best suited for the PureCloud Community Forum or opening a case with PureCloud Care. The developer forum is specific to APIs and customizations.


    system | 2019-09-22 14:34:23 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 5842