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  • 1.  FAILED TO SCHEDULE CALLBACK 　No callback date and time

    Posted 09-19-2024 01:44
    No replies, thread closed.

    Hello everyone.

    I am currently building a callback function that utilizes scripting.

    When a call is received in a queue, the callback script is displayed, and the user can enter customer information and schedule a callback on the screen.

    While testing, I have one question.

    As shown in the attached image, when a call is received in the queue, an alert is displayed in the upper right corner of the screen saying "FAILED TO SCHEDULE CALLBACK No callback date and time".

    It's not that the script for this alert doesn't allow you to schedule a callback, but please tell me how to make this alert go away.

    Thank you in advance.


    #Implementation
    #SIP/VoIP
    #Telephony

    ------------------------------
    Matsumoto Shun
    Kanden CS Forum Inc.
    ------------------------------


  • 2.  RE: FAILED TO SCHEDULE CALLBACK 　No callback date and time

    Posted 09-19-2024 08:16
    No replies, thread closed.

    Hi Matsumoto,

    Is it due to the date and time not being populated?



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: FAILED TO SCHEDULE CALLBACK 　No callback date and time

    Posted 09-19-2024 19:04
    No replies, thread closed.

    Thank you for your feedback.

    Yes, I think the cause is that the date and time were not entered.

    However, since this alert appears immediately after the call is received in the queue, I would like to hide this alert if possible.

    Would this be difficult given the scripting specifications?



    ------------------------------
    Matsumoto Shun
    Kanden CS Forum Inc.
    ------------------------------

    Original Message


  • 4.  RE: FAILED TO SCHEDULE CALLBACK 　No callback date and time
    Best Answer

    Posted 09-20-2024 03:26
    No replies, thread closed.

    Hi Matsumoto,
    as the error message suggests, the date and time of the callback is missing. You will have to add a variable for that to the "Date/Time"-element in the script and use it in the script-Action.



    ------------------------------
    Christoph Domaschke
    CRONBANK AG
    ------------------------------

    Original Message


  • 5.  RE: FAILED TO SCHEDULE CALLBACK 　No callback date and time

    Posted 09-23-2024 21:12
    No replies, thread closed.

    Hi Christoph

    As shown in the image, the "Date/Time" variable is set in the script's click action.
     
    This allows me to register the callback schedule, but the above alert appears the first time the script is called
     
    (The alert appears before any information is entered into the script)
     
    Is this a GenesysCloud specification?



    ------------------------------
    Matsumoto Shun
    Kanden CS Forum Inc.
    ------------------------------

    Original Message


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