My bad. It was related to permission, had to add the permission to enable log capture to existing role.
------------------------------
Rakshan Ramachandra
Conn3ct (Connect Managed Services (UK) Limited)
------------------------------
Original Message:
Sent: 02-15-2023 15:48
From: Brian Dupuis
Subject: Failed to toggle log capture
As Vaun was leading toward, note that there's a limit of 5 people who can be enabled for automatic log capture at any time.
------------------------------
Brian Dupuis
Genesys - Employees - Sr. Director, PureCloud UI
Original Message:
Sent: 02-15-2023 13:54
From: Vaun McCarthy
Subject: Failed to toggle log capture
How many people are you currently logging for?
------------------------------
Vaun McCarthy
Original Message:
Sent: 02-15-2023 10:41
From: Rakshan Ramachandra
Subject: Failed to toggle log capture
Hello Mark,
I am getting the same error. I have admin rights and the user is active, still getting the same error.
Regards,
RR
------------------------------
Rakshan Ramachandra
Conn3ct (Connect Managed Services (UK) Limited)
Original Message:
Sent: 09-19-2022 15:48
From: Mark Blasioli
Subject: Failed to toggle log capture
Check that the agents profile is Active in Admin > People & Permissions > People. Had the same issue with another user, that corrected it. Please let me know if that works for you too.
------------------------------
Mark Blasioli
Co-operators CGIC
Original Message:
Sent: 07-13-2022 12:13
From: Laura Cross
Subject: Failed to toggle log capture
Hello.. I am trying to turn on log capture for an agent and when I set log capture, I receive this error "Failed to toggle log capture". Why am I getting this error and how can I correct it so that I can turn on log capture?
#SystemAdministration
------------------------------
Laura Cross
ConvergeOne, Inc.
------------------------------