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"failed to validate integration" error

  • 1.  "failed to validate integration" error

    Posted 06-05-2025 19:25

    eva.davit | 2024-04-19 17:53:26 UTC | #1

    Hi all, I am following the guide here to create a bot connector integration, however once saved the integration shows error "failed to validate genesys-byob integration after config change"

    What could be causing this error?


    Zino_Onokpise | 2024-04-22 21:42:48 UTC | #2

    Hi eva.davit,

    Could you provide more information on your process to help narrow down the issue? Thanks


    eva.davit | 2024-04-23 18:17:22 UTC | #3

    Hi @Zino_Onokpise, It was a simple bot connector integration with one credential field added. I had since deleted this integration and recreated it from scratch I did not experience this error again. Thanks


    system | 2024-05-24 18:17:57 UTC | #4

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 25836