Suren_T | 2025-01-16 22:47:18 UTC | #1
We'd like to use Agent script if possible to have a contact centre agent verify the email address of a caller they're on call with to see if they are part of a specific group in Okta via API calls.
Need guidance on existing docs or completed projects, associated steps, applicable API calls. Details: Could we use and execute a data action that calls OKTA APIs on an agent script https://help.mypurecloud.com/articles/available-script-actions/, https://help.mypurecloud.com/articles/about-scripting/. With this, could the agent input the customer email on the script and execute a data action in the backend via a button and get a response in return which then can be extracted and also displayed on the agent script
Similar to secure flow - the Agent is able to enter in a $$ amount and send the caller to a secure flow which performs PAN collection and calls API to send data to payment provider. Similarly, we'd like to know if it's possible to Enter in an email address of a caller on the Genesys UI and do a 3rd party API call into OKTA and get a response that they are indeed verified.
Thanks Suren
system | 2025-02-16 22:43:09 UTC | #2
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