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Feature release // Employee performance - Assessment data and Gamification profile metrics

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  • 1.  Feature release // Employee performance - Assessment data and Gamification profile metrics

    GENESYS
    Posted 05-26-2022 12:07
    No replies, thread closed.

    Employee Performance
    Hello, Community Members!
    With Genesys you can support daily tasks and improves the user experience for managers and supervisors by leveraging capabilities to automate repetitive tasks, scale processes, and execute effective and efficient processes.
    Yesterday we are presenting 2 features that aim to improve efficiency and functionalities for supervisors managers and agents. The first feature is: Assessment data in agent development views, and the second one is: Define gamification profile metrics for media type and queue
    What would you be able to do?
    • As a supervisor or manager, you can now segment the gamification metrics and thus better represent the different goals that employees have depending on the media type or the queue to which they belong.
    • On the other hand, Contact center managers, supervisors, and employees can now see a pass or fail status and the assessment scores associated with each employee.
    A little learning goes a long way
    This is just a short preview of Performance gamification and development and feedback modules. Remember, you can specialize and refine your skills through Genesys Beyond courses. And you can always learn more about Performance Gamification and development in our Genesys Resource Center.
    Help my PureCloud Employee Performance Resources

    #Gamification
    #Performance Management
    #Workforce Engagement Management

    ------------------------------
    Natalia Abad
    Genesys - Employees
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