Hi Community members
Today we're excited to announce the release of Sentiment data in Agent/Queue/Flow Topic views
The capability will allow you to see the associated Sentiment information at, for instance, an Agent level, along with any Topic information you've added
This is a great feature, giving you additional insights when investigating challenges and opportunities across your organisation
For more information check out the Resource Center:
This feature will be rolled out throughout this week, becoming globally available by end of day Friday December 8th
Thanks
#SpeechandTextAnalytics------------------------------
Andy Boland
Genesys - Employees
------------------------------