Hello Community members
This week we're pleased to be releasing an increase to the amount of data you're able to see for Speech & Text Analytics in our aggregate views.
You'll now be able to see up to 1 year of data at a time in Topic Trends and Agent/Queue Topic views.
This increase will allow you to see much larger timeframes and give the ability to see things like seasonal changes in Topics.
In the views, you'll be able to manually select timeframes of up to 1 year at a time, like in the below example:
Additionally you'll have the option to quickly look at the previous 3 months:
#SpeechandTextAnalytics------------------------------
Andy Boland
Genesys - Employees
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