roysinclair | 2021-01-13 09:25:54 UTC | #1
Hi all :)
I know this question has been asked before; however, I do not yet see a solution https://developer.mypurecloud.com/forum/t/feedback-ivr-after-agent-ends-the-call/4112
Is there a way that once an agent's call has ended, it can automatically transfer the caller to an IVR survey? In general, I am looking to a way to automatically handle this Feedback IVR when the agent hangs up the call?
anon70697523 | 2021-01-14 16:11:37 UTC | #2
Hello,
It looks like the work is scripted as part of the aha idea here: https://genesys.aha.io/features/EDGE-13 It will be a good idea to vote for it and feel free to share the use-case you are trying to solve on there.
Thanks.
system | 2021-02-14 16:11:39 UTC | #3
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