We are currently exploring our security team (roaming field agents) using Genesys Cloud.
They are dispersed across various sites and many locations/buildings on each site. They operate 24/7 and will be using a combination of physical offices and mobile devices when they are out on jobs to take calls.
Does anyone have any examples of GenesysCloud being used by roaming workforces? Are there any work arounds to going into not responding if mobile devices drop in and out?
#Telephony------------------------------
Hayley Grey
Deakin University
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