Maryam | 2023-04-12 16:08:19 UTC | #1
Hi,
Is there a way to find what is the current number of people waiting in the chat queue right now thru API using Python?
tim.smith | 2023-04-12 15:42:33 UTC | #2
Welcome to the forum!
GET /api/v2/routing/queues will allow you to get a list of queues to find the GUID for the one you want. Then you can use analytics queue observations to get a count or a detail query (filtering on acd segments in the queue that aren't ended) if you want the conversation objects and not just a count.
Maryam | 2023-04-12 15:55:13 UTC | #3
Thank you so much Tim!
system | 2023-05-13 15:56:05 UTC | #4
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 19413