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  • 1.  Finding the date a user was created

    Posted 04-01-2024 11:59
    No replies, thread closed.

    Is there a way to find what date a user was created?  I tried the Get User API  but it didn't look any of the expanded fields was what I was looking for.   I know you can look at People and see the date the Welcome was sent but if the Welcome wasn't sent, how do we see the date the user was created?


    #Reporting/Analytics

    ------------------------------
    Nichole Conway
    State of Missouri
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  • 2.  RE: Finding the date a user was created
    Best Answer

    Posted 04-03-2024 17:14
    No replies, thread closed.

    You could use the audit api.   You can only query 30 days at a time, so you may need to go back in chunks until you find it.  Also make sure you use the non-realtime endpoints.

    https://developer.genesys.cloud/devapps/api-explorer#post-api-v2-audits-query



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    Melissa Bailey
    Genesys - Employees
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  • 3.  RE: Finding the date a user was created

    Posted 04-03-2024 17:40
    No replies, thread closed.

    Do you know what service name to use?  I tried PeoplePermissions but I don't know what to put for EntityType or the value 



    ------------------------------
    Nichole Conway
    State of Missouri
    ------------------------------



  • 4.  RE: Finding the date a user was created

    Posted 04-03-2024 17:46
    No replies, thread closed.

    Directory

    {
      "interval": "2024-03-05T00:00:00.000-05:00/2024-04-03T00:00:00.000-05:00",
      "serviceName": "Directory",
      "filters": [
        {
          "property": "EntityType",
          "value": "User"
        },
        {
          "property": "Action",
          "value": "Create"
        },
        {
          "property": "EntityId",
          "value": "insertUserIdHere"
        }
      ],
      "sort": [
        {
          "name": "Timestamp",
          "sortOrder": "desc"
        }
      ]
    }


    ------------------------------
    Melissa Bailey
    Genesys - Employees
    ------------------------------